In 2011 Mayday did something that we hadn’t done before – we deeply listened to the people working and living with us. We didn’t ask the usual questions about people’s needs or what services they thought they needed, instead, we started each conversation with a single question, what do you think of the services you receive? And then we listened. The fascinating results have been widely circulated in the form of a publication called ‘Wisdom from the Street’.
Mayday has spent the last nine years changing every aspect of what we do as a result of what we heard, learned and experienced. We have evolved a wholly new approach to tackling homelessness called the Personal Transitions Service (PTS), and we have transformed from a medium-size supported housing charity to a national influencer for strategic change.
As part of our ongoing adaptation to respond to what we learn and experience from working in a person-led way, we will be transferring our current work at Bruce House and associated properties in Westminster to Changing Lives, one of our first PTS Innovation Partners in 2017, who have adopted the PTS approach across their work and have been modelling person-led change in the North East of England. We will be continuing to work closely with Changing Lives, making the transition as seamless as possible for people currently working and living with us.
Mayday will be continuing to work in the area, as alongside Westminster City Council, has received investment to evolve a new commissioning approach. This will be built around the person and their transition through a tough time, as opposed to a system divided into silos focusing on problems. This is a very exciting next phase for the work and we will be further developing our work in London and the South East. This change will take place on the 1st October 2020.
The reason for the change is that Mayday’s focus will now be on System Change. With a huge level of support and backed by a number of investors, we will be soon launching our new work and partnerships from across England, Scotland, Wales and Ireland with individuals and organisations who share our passion in creating a new person-led system for those going through tough times, such as homelessness. So watch this space!
For information on the PTS services now offered by Changing Lives in Westminster please contact Amy.firstname.lastname@example.org
Please contact email@example.com for housing referrals which are accepted via The Clearing House.