“I could have done with a plant in my room, just to make it personal, rather than processing me like a number.”
When asked how people felt when moving into supported accommodation many said they felt lonely and it was like living in an ‘empty shell’.
Moving into a new home is stressful, especially if you’re transitioning from being on the streets, so being alone in a new place with a sparsely furnished room can sometimes feel just as isolating. This transition from being homeless to moving into accommodation was a significant issue for the people who talked to us. It was important to feel welcomed and to have information both on the local area and who to contact in case things go wrong.
People must feel welcome. This can be achieved by implementing a welcome protocol, which expects staff to make regular contact with the people they are working with before and after moving in and this can include going out for a coffee or lunch, in order to spend time getting to know the local area. A personalised Welcome Pack could also be created to share useful information regarding the accommodation and local area, and provide basic supplies.
The new protocol and Welcome Pack aims to make the transition into their new home as bearable as possible, reducing feelings of isolation and instead, making sure people feel welcome and in control of the situation.