FAO: Head of Insight and Communications
85 Great Portland Street
Our privacy and cookie policies take into account the latest legislation.
We may need to use the services of suppliers outside the European Economic Area (EEA) to store or process your personal information. Although they may not be subject to same data protection laws as the UK, we will take steps to ensure they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information you agree to this transfer, storing or processing at a location outside the EEA.
Emails aren’t always secure, and they may be intercepted or changed after they’ve been sent. The contents of emails reflect their author’s views and not necessarily those of Mayday Trust
Please do not send us any financial information through email.
The information in emails is confidential, so if you’ve received one by mistake, please delete it without copying, using, or telling anyone about its contents.
How do we collect information?
We may collect information about you whenever you interact with us. For example, when you use our website, register as a supporter, send or receive information or make a donation to us, you specifically and knowingly provide us with your personal information.
We may also receive information about you from third parties – but only if you’ve given them permission to share your information.
What information do we collect?
The personal information we collect might include name, date of birth, email address, postal address, telephone number, bank account details for setting up a direct debit and credit/debit card details. All online financial transactions will be made through a secure server.
We also gather general information about the use of our websites, such as which pages users visit most often and which services, events or facilities are of most interest. We may also track which pages users visit when they click on links in the emails we send. We may use this information to personalise the way our websites are presented when users visit them, to make improvements to our websites and to ensure we provide the best service for users. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites.
How do we use the information about you?
We will use your personal information:
- To provide you with the services, products or information you have requested;
- To create an account for you if you register with us;
- For administration purposes;
- To further our charitable aims, including for fundraising activities.
- As part of this, we may analyse the personal information we collect to create a profile of your interests and preferences so that we can contact you in the most appropriate way and with the most relevant information. Where relevant, we may also assess your personal information for the purposes of fraud and credit risk reduction.
If you enter your contact details in one of our online registration forms, we may use this information to contact you even if you don’t “send” or “submit” the form. We will only do this to see if we can help with any problems you might be experiencing with the form or with our websites.
We may need to share your information with our service providers, associated organisations and agents for the purposes we’ve outlined above.
Disclosure to third parties
We may pass your information to our service providers or associated organisations.
We may also need to disclose your information if required to do so by law.
Protecting your data
We use a secure server when you make a donation or payment via our websites. We take appropriate measures to ensure that the personal information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.
Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our very best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk.
Updating your marketing preferences
If you want to update the information we hold for you, or you think any information we have about you is incorrect or incomplete, please get in touch as soon as possible. Please email us at email@example.com, or telephone 01865 670 028. Or you can write to us at:
FAO: Head of Insight and Communications
85 Great Portland Street
If you want to have your details removed from our marketing mailing lists, or to change your marketing preferences, please email firstname.lastname@example.org
Cookies and how we use them
What are cookies?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
Types of cookies
There are two broad types of cookies – ‘first party cookies’ and ‘third party cookies’:
- First party cookies are cookies that are served directly by the website operator to your computer, and are often used to recognise your computer when it revisits that site and to remember your preferences as you browse the site. Basically, these are our cookies.
- Third party cookies are served by a service provider on behalf of the website operator, and can be used by the service provider to recognise your computer when you visits other web sites. Third party cookies are most commonly used for web site analytics or advertising purposes.
In addition, cookies may be either ‘session cookies’ or ‘persistent cookies’. Your computer automatically removes session cookies once you close your browser. Persistent cookies will survive on your computer until an expiry date specified in the cookie itself, is reached. We use both session and persistent cookies.
Categories of cookies we use
1. Strictly necessary cookies: These cookies are essential for the user to move around the website and to use its features, e.g. shopping baskets and e-billing.
2. Performance cookies: These cookies collect information about how the user makes use of the site, e.g. which pages the user visits most. These cookies do not collect information that identifies the user.
3. Functionality cookies: These cookies remember choices made by the user and enhance the features, e.g. language or users location. This cookie is also used to remember a user’s preferences for a font size, or customisable parts of a web page.
4. Targeting or advertising cookies: These cookies collect information about the users’ browsing habits. This may also include your use of social media sites, e.g. Facebook, etc. or how you interact with our website which then shows you relevant content elsewhere on the internet.
What information do we collect?
We may collect some, or all, of this information when you visit our website, depending on how you use it. We monitor how people use our website so we can improve it. We collect this information anonymously.
However, you can use our website anonymously without giving us any information.
If you visit our website, we may record information about including (but not limited to):
- the areas of the website you visit
- the amount of time you spend on the site
- whether you are new to the site, or have visited it before
- how you came to our website – for example, through an email link or a search engine
- the type of device and browser you use.
- how you use the website and the quality of your experience – for example we may track your bandwidth when viewing video
Although not through cookies, we do measure the success of the emails we send – so we know what subject lines and stories people liked the most. We receive this information anonymously, we don’t share this information.
Website statistics analytics
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
You can always opt-out of Google Analytics cookies by Google’s opt-out tool.
Third party cookies
Some of our pages contain embedded content such as YouTube video, Twitter feed, Facebook likes or Google plus share, and you may receive cookies delivered from these websites. We do not govern the publication of 3rd party cookies. To understand more about their cookies and privacy statements, please visit the relevant sites.
If you do not want cookies to be stored on your PC it is possible to disable this function without affecting your navigation around the site.
Changing your cookie preferences
The “Help” menu in the toolbar of most web browsers will tell you how to change your browser’s cookie settings, including how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether. Below is some helpful guidance about how to make these changes.
How to disable cookies?
If you are using Microsoft Internet Explorer and you wish to block Mayday Trust website cookies, you can perform the following:
1. On your browser tools menu, select ‘Internet Options’
2. Click on the ‘Privacy’ tab and then on the ‘Sites’ button
3. Type into the ‘Address of website’ field:
5. Click on the ‘Block’ button
6. Click on the OK button
Find more detailed information on disabling cookies from www.allaboutcookies.org