By 2016 Mayday Trust had been prototyping a new Person-led, Transitional and Strength-based Response (the PTS) to working with people experiencing tough times for over four years and had started to see positive and statistically significant results.
People working with the PTS, formerly known as the Personal Transitions Service, reported an improved, more respectful experience; they were developing new networks, feeling more stable in their accommodation, and getting into work and training that built on their strengths and personal motivations. Early indications were that people weren’t coming back into services as they were finally able to get on with their lives.
Mayday fully adopted the PTS as the sole response across all areas. This meant undergoing a complete organisational transformation to shift the culture, internal systems and structures toward being fully person-led, and implementing a unique way to measure impact based on assets instead of deficits. But, being a small organisation, evidencing the approach and modeling systemic change would require other like-minded organisations to join together to model a new system as a collective. It required PTS Partners. Together it was hoped that real and sustained change could be created by exposing the deficit system and the barriers it creates for people experiencing tough times.
Two national events were held in London and Manchester to share the evidence, the ‘warts and all’ learning and the potential of the approach with providers, funders and commissioners. Where this resonated, participants were invited to join Mayday to form the first PTS Partnership.
This required brave, passionate, mission-driven, and like-minded mavericks to take on the challenge with the aim of offering the PTS to 2000 people over an initial three year period. This was more than modelling a new approach; it required a commitment to listen and learn from the grassroots and the real, raw experiences of people in order to challenge and change internal culture and externally disrupt and influence the norm.
Seventy organisations expressed interest, and after a year of travelling up and down the country, the original PTS Partnership was formed. First to join was Changing Lives in the North East, followed by The Brick, Wigan; Derventio Housing Trust, Derby; Nomad Opening Doors in Sheffield; Cherry Tree also in Sheffield; SHYPP (now Citizen) in Herefordshire; 999 Club in Deptford and South Northamptonshire Council. Investment was provided by our trusted learning partners, Tudor Trust and Comic Relief.
Over the three years, the PTS Partnership and Mayday came together to test, learn and clarify what systems change meant, as well as uncover the ‘why and the how’ things needed to change. The PTS Response continued to evolve, highlighting the need for systems change, recognising systems failure and its causes, and finally uncovering the ‘system damage’ experienced by people.
The Partnership has achieved a huge amount over the years. This includes an evidenced strength-based data set, a robust PTS Response, a university-level PTS qualification for practitioners, new ways of attracting social investment through Social Impact Bonds, a PTS Accreditation and a strong Wisdoms methodology for exposing systemic barriers through deeply listening to people at the grassroots.
The following Wisdoms have been captured as a ‘psychology informed’ way of listening. They have derived from conversations, reflections, challenges and changes in many different organisations and contexts. These Wisdoms will be used to uncover what we need to consider and act upon if we are to achieve the mission of a full paradigm shift in the systems encountered by people experiencing tough times – leading to systems that work.