The Person-led, Transitional and Strength-based Response (PTS)

Formerly known as ‘The Personal Transitions Service’, the PTS Response provides PTS Coaches to support and walk alongside people experiencing tough times. It emerged following years of prototyping a new way of working that ensured power was passed back to the individual and uncovered the many systemic barriers people face when accessing services. The PTS believes that tough times should be a brief transition in a person’s life, not an identity and certainly not a life sentence.

PTS Coaches form a trusting and voluntary relationship with people they work alongside, providing the right support at the right time for each individual. Importantly, a PTS Coach works without an agenda, solely focusing on the person in front of them, building on strengths rather than fixing perceived problems.

People are encouraged to focus on what’s strong and go from there; exploring passions and interests and creating positive networks away from services. People will also be supported to overcome external and internal barriers created by the systems and processes that are in place when a person accesses services.

Alongside a PTS Coach, an individual will build up evidence that they can achieve, gain a deeper understanding of their situation and ultimately work towards the future they want.

By focusing on the individual, their strengths and unique context, people can utilise their existing skills, access the appropriate resources and build the right network to ensure they are prepared for a life away from services.

History of the PTS

The PTS was developed by Mayday Trust, who spent, and continue to spend a huge amount of time listening to the people they work with and reflecting on what was shared. These experiences were captured in Wisdom from the Street and the later Wisdom from Behind Closed Doors.

The original ‘Wisdoms’ highlighted a huge problem; people were becoming institutionalised in services. In addition, people shared experiences of feeling dehumanised, segregated from their local communities and often felt they had to sacrifice their dignity in order to survive.

Fast forward through years of prototyping, continual listening and crucial learning, Mayday has undergone a complete organisational transformation, and multiple organisations across the UK have taken on the PTS through the PTS Partnership.

The Principles of the PTS

Personalised: A system that works for the individual and recognises that each person’s unique experience will be different.

Not fixing: People have power and control over how and when they want to change their lives.

Evidence of success: People have the opportunity to build evidence that they can succeed.

Strength-based: Focusing on developing a person’s strengths and removing the focus on weaknesses.

Real-world: The relationship with a PTS Coach is based on honesty and reflects the nature of the world outside of services.

Identity: A person’s status, identity, community and familiarity is not built around services.

Building internal motivation: People have space and time to build confidence and self-belief.

See people not labels: PTS Coaches don’t work with ‘the homeless’, ‘drug addicts’ or ‘ex-offenders – the PTS works with people.

Person-led: The mantra is no steps, no stairs, and no pathways. Instead, PTS Coaches work with people to achieve what they want at the right time for them.

The Future for the PTS

Mayday and the PTS Partners continue to prove the value in person-led, transitional and strength-based responses, as well as moving closer to creating a paradigm shift in the systems people going through tough times encounter. For this positive change to continue, the PTS is looking for more organisations to take on the challenge of becoming PTS Partners.