The Personal Transitions Service

The Personal Transitions Service (PTS) is a person-led, transitional and strength-based approach to working with people experiencing tough times. It emerged following years of prototyping a new way of working that ensured power was passed back to the individual and uncovered the many systemic barriers people face when accessing services. The PTS believes that tough times should be a brief transition in a person’s life, not an identity and certainly not a life sentence.

The PTS is delivered by a team of PTS Coaches who work alongside people going through tough times. This is a voluntary relationship, which provides the right support at the right time for each individual. Importantly, a PTS Coach works without an agenda, solely focusing on the person in front of them, building on strengths rather than fixing perceived problems.

People are encouraged to focus on what’s strong and go from there; exploring passions and interests and creating positive networks away from services. People will also be supported to overcome external and internal barriers created by the systems and processes that are in place when a person accesses services.

Alongside a PTS Coach an individual will build up evidence that they can achieve, gain a deeper understanding of their situation and ultimately work towards the future they want.

By focusing on the individual, their strengths and unique context, people can utilise their existing skills, access the appropriate resources and build the right network to ensure they are prepared for a life away from services.

History of the PTS

The PTS was developed by Mayday Trust, who spent, and continue to spend a huge amount of time listening to the people they work with and reflecting on what was shared. These experiences were captured in Wisdom from the Street by Mayday Trust and the later Wisdom from Behind Closed Doors by Mayday Trust.

The original ‘Wisdoms’ highlighted a huge problem; people were becoming institutionalised in services. In addition, people shared experiences of feeling dehumanised, segregated from their local communities and often felt they had to sacrifice their dignity in order to survive.

Fast forward through years of prototyping, continual listening and crucial learning, Mayday has undergone complete organisational transformation and the Personal Transitions Service is being successfully delivered by multiple organsations across the UK through the PTS Innovation Partnership.

The Future for the PTS

Mayday and the PTS Innovation Partners continue to prove the value in person-led, transitional and strength-based approaches, as well as moving closer to creating a paradigm shift to a person-led system. For this positive change to continue, the PTS is looking for more organisations to take on the challenge of becoming PTS Innovation Partners