The Personal Transitions Service (PTS)

The PTS is a radically approach to tackling homelessness and other tough times, such as leaving care, coming off drugs or alcohol, coming out of prison or psychiatric hospital.

Wisdom from the Street

In 2011, Mayday decided to do something new. They listened to people’s experiences and feelings about homelessness services. The two things that summerised what people said were:

1. The process, once you became homeless, was humiliating, dehumanising and at worst institutionalising. People were becoming trapped in homelessness services.

2. Too many people stayed too long. The outcomes for people weren’t good enough

Find out more about Wisdom from the Street

Evidence proved that

By focusing on areas of weakness, people could only develop so far, yet focusing on strengths allows them to exploit their potential.

Fixing people doesn’t work as it focuses on the problem and not person, yet listening to a persons’ story demands a totally different response.

Segregating people from their communities and into services impacts on their identity and sense of purpose.

The Personal Transitions Service (PTS) is a highly personalised and strength based approach to working with people going through tough times.

The results were so powerful that it led us to search the globe for a totally new approach.

PTS Case Study

Traditional Profile

Mary is hearing voices, self-harming, has mental health issues and is very capable when on medication.

Response: Refer to in house psychiatric care.

PTS Profile

Mary is experiencing trauma as result of severe violence from her ex-partner. She hides in her wardrobe at times when feeling unsafe.

Response: Source appropriate counselling and listen to what Mary wants for her future.

Mary is now employed in her chosen career, working with people with learning difficulties. Listening to Mary only required a PTS coach and a brokered opportunity at a care home.